Model Up Studios

Refund Policy

Effective November 12, 2026

7-day money-back guarantee. If a paid plan isn't right for you, ask within 7 days of your first payment and we'll refund that payment in full. No long forms.

How to ask

  1. Email support@modelupstudios.com with the subject “Refund request” from the email on your account.
  2. Tell us which plan you paid for. A reason helps us improve, but it isn't required.
  3. We confirm within 2 business days. Refunds go back to your original payment method and usually show up in 5–10 business days, depending on your bank.

What the guarantee covers

  • Your first payment on a Creator or Studio plan, requested within 7 days of that payment.
  • Once per customer. Upgrading from Creator to Studio within 7 days of your first payment is covered too.

What it doesn't cover

  • AI provider charges. AI usage is billed directly by the providers on your own keys (for example RunPod, Anthropic, OpenAI). We can't refund those — contact the provider.
  • Renewal payments after the first 7 days. You can cancel any time to stop future renewals.
  • Accounts closed for breaking our Safety & Acceptable Use Policy.

Cancelling

Cancel any time from your account. You won't be charged again, and you keep paid features until the end of the period you already paid for. Plans renew automatically each month until cancelled.

After a refund

Your account moves to the Free plan. Your projects stay; anything over Free plan limits becomes read-only until you upgrade again or remove it.

Other situations

If we bill you in error, or the Service is down for an extended time, email us — we'll make it right. This policy doesn't limit any rights you have under consumer law.